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KEYLOGO Customer Charter

A speedy response to enquiries all emails and web enquiries will be answered within 2 working hours of receiving. Online enquiries received out of hours will be answered by 11am the next working day. Our telephone lines are open from 9.00am to 5.30pm Monday to Friday.

A personal response to enquiries all communication with Keylogo will receive
a personal reply. We will not deliver
frustrating automatically generated email or telephone responses.

Samples available for all products the only surprises we aim to deliver are welcomed ones. We can supply a sample of any product from our catalogue or website and, if ordered before 2.00pm, we aim to dispatch the same day

Quotes delivered urgently we promise to send you a quote for any one of our stock items within 2 hours of receiving your request. However if your request is more urgent we will aim to respond instantly. If you send a quote request during non business hours then you will receive your quote by 11am the following morning. Certain bespoke products may take longer.

No hidden extras we will provide a comprehensive estimate detailing the total costs with no hidden extras and easy to follow.

Our price promise we guarantee to match any written quote for the same product with the same printing requirements.

Offer help with artwork we want to make the process of ordering promotional products as easy as possible and appreciate that our clients are often very busy; therefore, we will help create the artwork for your design as a free added value service.

Easy to follow approval process we will leave nothing to chance, and have created a unique ordering approval process giving our clients total peace of mind.

Deliver to tight deadlines we will do everything in our power to meet your deadline requirements, even those unforeseen, last minute requests.

Confirm all delivery dates we will provide confirmation of the expected dispatch date within 24hrs of receiving an order, and sometimes much sooner. Products required for a specific date will be confirmed at the time of placing the order.

Stay in touch throughout production we will track every job and send an email to you of the expected dispatch date confirming the delivery. We will also call you on the actual delivery day to confirm receipt and check you are happy with the product.

Commitment to innovation we will keep you informed about the latest product developments and innovations’ ensuring your marketing is always fresh and effective.

Advice and guidance if you do not have any clear ideas and would like help with product selection or ideas for advertising and promoting your company, call us and we will use our 20 years industry experience to help you solve the problem.

Always available we will be available for meetings anytime, either at our easy to reach offices in Epping, Essex or If you would prefer one of our qualified account managers will be keen to visit you personally.

Measures our performance we are so committed to these customer promises that we will publish our performance against these targets every 6 months.