Customer Promise

Our customer promise is what sets us apart from other promotional merchandise companies in the industry. It explains how we do business and what you can expect from us. It is also one of the reasons that we have been so successful over the past 20 years.

	A speedy response to enquiries We understand that there is nothing more frustrating than waiting for a response. All emails and online enquiries will be answered within 2 working hours with out of hours enquiries answered by 11am the next working day. Our telephone lines are open from 9.00am to 5.30pm Monday to Friday and offer an immediate response.
	A personal response to enquiries All communications with Keylogo will receive a personal reply. We will not send out automated responses to emails or online enquiries and you will always speak with a person on the phone and not a machine.
	Samples available for all products No unexpected surprises, except welcome ones. We can supply a sample of any product from our catalogue or website and, if ordered before 2.00pm, we aim to dispatch the same day
	Quotes delivered urgently We know that our clients our busy which is why we promise to send you a quote for any one of our stock items within 2 hours of your request. For urgent requests we will aim to respond instantly, helping you get sign-off to place your order. For quote requests received outside of our business hours you will receive your quote by 11am the following working day. Certain bespoke products may take longer to quote due to waiting for suppliers to provide pricing.
	No hidden extras Our comprehensive quote will provide details of the total costs for all items on your order broken down by item. The price we quote is the price you pay, no hidden extra costs for you to worry about.
	Our price promise Had a better price elsewhere? We guarantee to match any written quote for the same product with the same printing requirements. To take advantage of this, fill out this form and we will contact you.
	Offer help with artwork We appreciate that not everyone has the resources to create their own artwork, which is why we can help create the artwork for your design as a free, added-value service.
	Easy to follow approval process Our unique order approval process gives you complete peace of mind and puts you in control of the entire approval process for your artwork.
	Deliver to tight deadlines We will do everything in our power to meet your deadline requirements, even those unforeseen, last minute requests.
	Confirm all delivery dates We will confirm the expected dispatch date within 24 hours, sometimes much sooner, of receiving your order. Products required for a specific date will be confirmed at the time of placing the order.
	Stay in touch throughout production From order through to production, we will track all stages of your order and keep you informed about the expected dispatch date for delivery. On the day of delivery, we will give you a call to check you have received your order and that you are happy with the product.
	Commitment to innovation From the latest trends to new product innovations, we will keep you updated on the best new products to help keep your promotional campaigns fresh and effective.
	Advice and guidance If you do not have any clear ideas and would like help with product selection or ideas for advertising and promoting your company, call us and we will use our 20 year’s industry experience to help you solve the problem.
	Always available Want a meeting to discuss your promotional merchandise requirements? We can offer meetings anytime, either at our easy to reach offices in Epping, Essex, remotely by video conferencing or at your office with one of our qualified account managers.
	Measure our performance We are so committed to these customer promises that we will publish our performance against these targets every 6 months.